Refund Policy

Last updated: August 23, 2025

1. Introduction

Your satisfaction matters. If our beauty or skincare products fail to meet your expectations, we're here to help. This policy outlines how you can request a refund, exchange, or credit.

2. Eligibility for Returns & Refunds

  • Products must be returned within 30 days of delivery.

  • Items should be unused, unopened (if sealed), and in their original packaging, unless defective or damaged.

  • For hygiene-sensitive skincare items (like creams, serums), returns are accepted only if sealed or clearly defective—recognizing common regulations around such products Reddit.

3. Types of Resolutions Available

  • Full Refund: Issued to your original payment method, once the return is received and inspected.

  • Store Credit: Option available for returns ineligible for refunds.

  • Exchange: Choose a replacement item of equal or greater value (you’ll pay the difference if applicable).

4. Return Process

  1. Contact our Customer Support team via [Contact Us page] within 30 days.

  2. If applicable (e.g., product damaged), provide photos for verification.

  3. We’ll issue a shipping label or instructions once the return is approved.

  4. After your return arrives and passes inspection, we'll process it within 5 business days.

  5. Expect your refund or credit within 7–10 business days of processing—exact timing depends on your payment provider Narvar.

5. Shipping & Restocking Fees

  • Domestic returns: Free return shipping for defective or incorrect orders.

  • Other returns/exchanges: Return postage is covered by the customer.

  • Restocking fee: A nominal fee (e.g., 10%) may apply to non-defective returns; clearly noted before checkout if applied.

6. Special Cases

  • Defective or Damaged Items: Eligible for a full refund or exchange—please provide photos promptly.

  • Missing Delivery or Wrong Item: Contact us within 30 days; we’ll resolve promptly.

  • International Orders: Return shipping is customer’s responsibility unless otherwise stated. Customs fees are non-refundable.

7. Exclusions

  • Final sale, clearance, or promotional items marked as non-returnable are ineligible unless defective.

  • Opened skincare products are not eligible for return due to hygiene reasons—unless faulty.

8. Where to Find This Policy

  • Footer: Visible on every page for quick access—boosts customer trust and reduces cart abandonment WebsitePoliciesShopify.

  • Checkout Page: A reminder or link at checkout offers reassurance before purchase WebsitePolicies.

  • Order Confirmation Emails: Automatically linked to help customers understand their options.

9. Contact Us

Have questions or need assistance? Head over to our Contact Us page or email our support team—happy to help.

Why This Works for Radiant Glow Hub

  • Clear, customer-friendly language with no overwhelming legal terms.

  • Reflects beauty industry best practices like Sephora and Charlotte Tilbury (30-day returns on gently used products) ByrdieCharlotte Tilbury.

  • Balances customer experience and business protection by addressing hygiene, shipping, and restocking considerations.